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Skills IT professionals need to succeed
- By Site Administrator
- Published 11/27/2007
- Career , Business Management , Information Technology
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Tech professionals need to adapt their skills to the business side of the job.
In an age of cost containment, a looming economic slowdown, outsourcing, off shoring, the impending retirement of a bulk of the IT professional population, and declining enrollments in math, technology, engineering and science classes, it comes as little surprise that IT professionals are an insecure bunch. Many are questioning what can be done to ensure their career survival.
For numerous IT professionals, keeping their skills fresh and proving their continued importance to their organizations is a significant source of stress. This was the topic of a study released Aug. 29 by the Richard Ivey School of Business at the University of Western Ontario, in London.
Because of the dot-com bust and excessive media hype around outsourcing, Brady said, parents and guidance counselors have discouraged young people from studying technology, resulting in decreasing enrollments in computer science programs and a diminished IT talent pipeline.
The savviest way to ensure job security is for IT professionals to adapt their outlook and enhance their skill sets to accommodate what organizations will need from their IT departments in the coming years. Some of this will involve losing old, bad habits and require evolving inherent technology skills to better serve businesses.
Such actions will bring IT professionals not only more job security but also the satisfaction that comes with knowing that one's daily work is unquestionably central to the functioning of an organization.
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Do the small things right - The IT department has long suffered from a bad reputation, for which it has only itself to blame. In the years before the tech bubble burst, IT was king; a huge demand for technical prowess and a shortage of able bodies put IT professionals in an exalted state. Tech workers could pick their job and name their salary. They could wear jeans and T-shirts to meetings, and nobody would raise an eyebrow. They often rolled their eyes when an employee did not know where to put his or her Ethernet card. If they didn't feel like doing something, they often didn't. The dot-com bust and the ensuing IT job cuts largely killed off this "stupid users" attitude, but surprisingly enough, remnants of unprofessionalism remain.
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Let the users win - For as a long as the IT department has existed, much of its role has been to prevent bad things from happening—avoiding security lapses, network breakdowns and faltering desktops. IT responded to this dictate by exerting as much control as it could over systems. IT professionals will make more meaningful relationships within their organizations by ceasing to say "no" by default, and instead asking, "How do we allow good things to happen safely? Move beyond 'How do I control everything' to 'How do I keep things in order."
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Outsource-proof yourself - Outsourcing and off shoring, two economic realities that contributed to IT's reputation as a less-than-ideal place to work, show no signs of letting up. Technology company CEOs predicted that their use of offshore services will increase over the next several years, according to a 2007 CEO Survey released by Deloitte. 45 percent of the respondents stated that they were currently off shoring, and 55 percent said they planned to offshore jobs in the coming years, so much so that nearly one-third expected to have 10 percent of their work force offshore in five years. This has left IT professionals questioning what they can do to outsource-proof themselves. What most recruiters and analysts suggest they do is find ways to move up the proverbial career ladder.
Globalization need not have universally negative consequences; it also creates opportunities for technology workers to position themselves as liaisons in outsourced relationships. Moving beyond pure technical skills into the management arena creates a value proposition for an IT professional that cannot be easily commoditized and sent elsewhere. Other experts encourage IT professionals to see certain inevitabilities in offshore outsourcing and do all they can to position themselves out of harm's way. -
Be an asset - One of the clearest things, beyond bulking up business skills, IT professionals can do to ensure their future job security is to become assets to their organizations. Technology is as central to companies as ever, and its place in the business world will only increase over the next decade. Herein, analysts and recruiters said, exists the great opportunity for IT workers—to move beyond managing IT to becoming the go-to technology geniuses in their companies. Even the most technology-savvy employees can be inundated by their digital options within the workplace.
Much of this involves staying ahead of the curve of new technology. If users are overwhelmed by collaboration software, simplify it for them. Become aware of the pitfalls and perks of social software, moving beyond seeing it as the IT enemy. Organizations have questions about these technologies and need tech-savvy employees to answer them. -
Be well rounded - It is difficult these days to discuss technology success stories without mentioning one of the biggest of all: Google. The search giant doesn't just run its business in an unconventional manner—providing employees with free haircuts, on-site dry cleaning services and free transportation to work—it recruits differently, too. Unlike most organizations, Google makes a point to recruit not just for positions—such as a new systems administrator—but for a whole package: hybrid employees who can work in many roles. Other technology organizations are beginning to implement these practices as well.
IT workers are increasingly expected to demonstrate a job capacity beyond IT and some business know-how. Organizations want to see how they fit in the big picture, and being able to show oneself as a multifaceted and valuable asset to a company is nearly a guarantee of job security.
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