Service Level Agreements & Metrics - How to Implement IT Service Management
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By Site Administrator
Published on 11/15/2007
IT Service Management requires Service Level Agreements (SLA) and many organizations do not have a good place to start. It is now widely accepted that service provision and receipt should be governed by an agreement. This is essential to define the parameters of the service, for the benefit of both the provider and the recipient. This template is a working SLA with METRICS that over twenty world class enterprise use.
The Service Level Agreement Policy Template with Metrics is designed to make creation of service level agreements far more straight forward. It is intended to de-mystify the SLA, and enable you to produce a top quality document with the minimum of fuss. There is absolutely no need to re-invent the wheel! It is supplied in MS-Word format (Versions 2003 and 2007) plus supporting materials in PDF format and Excel (version 2003 and 2007).
Order Now $499
To succeed managers need to cultivate reliable cost effective processes. By having good metrics in place, managers can more accurately set goals, meet expectations, and ensure success.
Metrics are the key to improved cost control and service level delivery. The newly revised (with a 2007 copyright) "Metrics for the Internet and Information Technology HandiGuide®" defines 540 objective metrics, and contains 83 metric report templates that define over 240 objective metrics.
The metric report templates in this guide are presented in a concise one-page format that makes it easy to design a specific report that meets your enterprise's needs.
Order Now $599
With the explosion of technology into every facet of the day-to-day business environment there is a need to define an effective infrastructure to support operating environment; have a strategy for the deployment and technology; and clearly define responsibilities and accountabilities for the use and application of technology.
Included with the template are a HIPAA Audit Program Guide and a 19 page ISO 17799 Security Process Audit Checklist. The Template is 122 pages in length and the topics covered include:
Order Now $495 - $1,695
Start Improving IT Service and Cutting Your Technology Costs Today Technology is always one of the areas where management looks to cut costs during budget season, and IT Cost Control - Metrics - SLA - ITSM kits provide savvy guidance to help you reduce expenses while maintaining your effectiveness.
Service Level Agreement Template & Metric Samples
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IT Service Management requires Service Level Agreements (SLA) and many organizations do not have a good place to start. It is now widely accepted that service provision and receipt should be governed by an agreement. This is essential to define the parameters of the service, for the benefit of both the provider and the recipient. This template is a working SLA with METRICS that over twenty world class enterprise use. The Service Level Agreement Policy Template with Metrics is designed to make creation of service level agreements far more straight forward. It is intended to de-mystify the SLA, and enable you to produce a top quality document with the minimum of fuss. There is absolutely no need to re-invent the wheel! It is supplied in MS-Word format (Versions 2003 and 2007) plus supporting materials in PDF format and Excel (version 2003 and 2007).
Order Now $499
Metrics for the Internet and Information Technology
To succeed managers need to cultivate reliable cost effective processes. By having good metrics in place, managers can more accurately set goals, meet expectations, and ensure success. Metrics are the key to improved cost control and service level delivery. The newly revised (with a 2007 copyright) "Metrics for the Internet and Information Technology HandiGuide®" defines 540 objective metrics, and contains 83 metric report templates that define over 240 objective metrics.
The metric report templates in this guide are presented in a concise one-page format that makes it easy to design a specific report that meets your enterprise's needs.
Order Now $599
|
|
With the explosion of technology into every facet of the day-to-day business environment there is a need to define an effective infrastructure to support operating environment; have a strategy for the deployment and technology; and clearly define responsibilities and accountabilities for the use and application of technology. Included with the template are a HIPAA Audit Program Guide and a 19 page ISO 17799 Security Process Audit Checklist. The Template is 122 pages in length and the topics covered include:
- IT Infrastructure, Strategy, and Charter Summary
- Strategy and Charter Statement of Authority
- IT Management Structure
- Compliance
- Personnel Practices
- Controls
- Application Development Standards
- Service Requests
- Local Area Network
- Back-up and Recovery
- Disaster Recovery Plan
- Security
- Access Control - Physical Site
- Access Control - Software and Data
- Facility Requirements
Order Now $495 - $1,695